Relion Technical Services — IT Field Services
IT Field Services, Nationwide.
Vetted technicians dispatched for POS, networking, cabling, and deployments — with clean closeout documentation on every work order.
- Registered & Insured LLC
- Vetted Technicians
- 24/7 Dispatch
- Nationwide Coverage
- 7+ Years in Field Services
What we do
IT field work, handled from dispatch to closeout
Relion Technical Services LLC is a New York–based field services company. Its IT Field Services division takes work from Field Nation, WorkMarket, MSPs, and national IT companies, and dispatches vetted technicians to sites across the United States.
We cover ten service lines, from a single POS break-fix call to cabling, wireless, and network work across many locations. Every visit follows the same process and ends with the same closeout package.
POS Installation & Break-Fix
New terminal installs, swaps, and on-site repair for retail and restaurant locations.
Learn moreNetwork Cabling
Cat5e/Cat6, low voltage runs, terminations, testing, and certification.
Learn moreWi-Fi & Access Point Installs
Access point mounting, cabling, connection, and verification at commercial sites.
Learn moreNetwork Equipment
Switches, routers, firewalls, and rack & stack.
Learn moreSmart Hands & Data Center Support
Remote hands for racks, reseats, swaps, cabling, and on-site verification.
Learn moreDesktop, Laptop & Printer IMAC
Install, move, add, change, and refresh deployments for end-user hardware.
Learn moreDigital Signage & Kiosks
Display mounting, media players, kiosk installs, and service calls.
Learn moreSecurity Cameras & Access Control
IP and CCTV camera installs, access control hardware, and service calls.
Learn moreVoIP & Telecom
IP phone rollouts, circuit and demarc support, and telecom service calls.
Learn moreSite Surveys
Documented pre-install surveys with photos, measurements, and site conditions.
Learn moreNeed something not listed?
Send us your scope of work. We will tell you whether we can cover it and confirm rates and schedule.
Send your scope
Projects & rollouts
Projects and multi-site rollouts
Beyond single work orders, Relion runs IT projects and rollouts: new store openings and remodels, POS and network refreshes, Wi-Fi upgrades, structured cabling, and site decommissions.
Sites are scheduled in waves, technicians are briefed on your procedures before they arrive, and you receive daily status reports and a closeout package for every site. One point of contact runs the project from kickoff to the final report.
- New store openings & remodels
- POS refresh & rollouts
- Network refresh: switches, firewalls & APs
- Wi-Fi upgrades & site-wide AP deployments
- Structured cabling projects
- Security camera & access control deployments
- Digital signage & kiosk rollouts
How we work
One process on every work order
The same four steps apply whether the job is one printer or one hundred stores.
- 1
Receive WO
Your work order comes in by email, phone, Field Nation, or WorkMarket. We review scope, site, and schedule.
- 2
Dispatch vetted tech
We assign a vetted technician from our managed network and confirm the visit.
- 3
On-site with check-in/out, photos & notes
The technician checks in, completes the scope, captures photos and notes, and checks out.
- 4
Closeout docs within 24h
You receive clean closeout documentation within 24 hours of the completed visit.
Why partners work with us
Communication you do not have to chase
Field work goes wrong when nobody knows what is happening on site. Our communication standards apply to every dispatch, so your team always knows where each work order stands and what happens next.
These are the standards MSPs and IT companies hold their own teams to. We hold our technician network to them on every visit.
- Confirmed within the hour, 24/7. New work orders are confirmed within the hour, at any time of day, every day of the year.
- On-time check-in and check-out. Technicians check in on arrival and check out on departure, using your procedure.
- Photo updates. Photos from site show the work area before, during, and after the job, so you can see progress without calling the site.
- Closeout within 24 hours. Closeout documentation is delivered within 24 hours of the completed visit.
A clear escalation path
If a technician finds something that does not match the scope, such as missing equipment, a locked closet, or a different site layout, they report it immediately with photos. We bring the options to your escalation contact while the technician is still on site, so decisions are made before the window closes.
One point of contact
You work with one point of contact for dispatch, updates, and closeout, from the first work order to the last site in a rollout. You do not have to repeat the scope to a new person each time.
Documentation you can use
Every closeout follows the same structure: check-in and check-out times, photos, technician notes, the signed work order, and test results where applicable. Your team can review a site in minutes and pass it to your client.
Industries
IT field work wherever your clients operate
Our technicians work in retail stores, restaurants, clinics, bank branches, warehouses, offices, hotels, schools, and managed properties. Each setting has its own rules, from store hours to patient privacy, and technicians follow them.
Practical guides
Original guides for IT teams that send work to the field.
- How to Write an IT Field Service Work Order Techs Can Complete the First Time
- POS Rollout Checklist for Multi-Site Retailers
- Cat6 vs Cat6A: What to Specify for Commercial Cabling
- Wi-Fi Site Survey: What It Includes and When You Need One
- What Closeout Documentation to Require from IT Field Vendors
- Planning a Multi-Site Network Refresh: Scheduling, Staffing, and Cutover
Coverage
Nationwide coverage
Nationwide coverage through our vetted, managed technician network. We support single-site calls and multi-site rollouts in all 50 states.
Send the site list with your scope and we will confirm scheduling for every location before work begins.
Platforms
Find us on Field Nation and WorkMarket
Already dispatching through a marketplace? Relion Technical Services takes work orders on both platforms, or directly by email and phone.
- Field Nation
- WorkMarket
FAQ
Common questions
What IT field services does Relion provide?
Relion dispatches vetted technicians for POS installation and break-fix, network cabling, Wi-Fi and access point installs, network equipment, smart hands, desktop and printer IMAC, digital signage and kiosks, security cameras and access control, VoIP and telecom, and site surveys.
Do you cover my location?
Relion provides nationwide coverage in all 50 states through our vetted, managed technician network. Send the site address with your work order and we will confirm the schedule.
How quickly do you confirm a work order?
New work orders are confirmed within the hour, 24/7, including nights, weekends, and holidays. Arrival times depend on the site location, scope, and schedule, and are confirmed for each work order.
Do you handle multi-site projects and rollouts?
Yes. Relion runs single-site projects and multi-site rollouts with wave scheduling, daily status reporting, and a closeout package for every site.
What do I receive after a visit?
Closeout documentation within 24 hours: check-in and check-out times, photos, technician notes, a signed work order, and test results where applicable.
More answers on the FAQ page, or read how we run projects.
Ready to send your next work order?
Send your scope of work and we will confirm coverage, schedule, and rates. Closeout documentation follows every visit.